Salon Policy – LE VERNIS NAIL STUDIO

Appointments

• Please arrive on time. If you are more than 10 minutes late, we may need to adjust or reschedule your service.
• Walk-ins are welcome based on availability.
• Cancellations require at least 24 hours’ notice. Late cancellations or no-shows may require prepayment for future bookings.
  
  

Payments

• All payments are due at the time of service.
• We accept cash, credit/debit cards, and gift cards.
• Gratuities are appreciated but not required.
  
  

Gift Card Policy

• Gift cards cannot be redeemed for cash or used for gratuity.
• Lost or stolen gift cards will not be replaced.
• Gift cards may only be used for services or retail products at our Beverly location.
  
  

Redo & Refund Policy

• If you are not entirely satisfied with your service, please call to schedule a redo appointment.
• Redo appointments must be arranged within:
  • 7 days for acrylic, hybrid gel, gelX or dipping services
  • 3 days for all other services
• We do not accept redo appointments after these timeframes. If you cannot return within 7 days, please let us know and we will do our best to resolve the issue.
• We will gladly redo any service if you let us know immediately before leaving the salon that you are not satisfied.
• Once you leave the salon, it is understood that you are happy with your service.
• Any repairs required due to external damage (broken nails, chips, or lifting caused by daily wear or lack of care) will be charged at the regular repair price.
• The redo policy does not cover changes in color or service type.
• We do not offer refunds for any services or products.
  
  

Health & Safety

• We cannot perform services on unhealthy or infected nails/skin.
• Please inform us of any allergies or medical conditions before your service.
• Children are welcome but must be supervised at all times.
• For your safety, our pedicure chairs have a weight limit. We are unable to provide pedicure services for clients weighing over 250 lbs.
  
  

Personal Belongings

• We are not responsible for lost or damaged personal items.
  
  

Photo & Video Policy

• We occasionally take photos or videos during services for marketing purposes.
• These may be shared on our social media pages.
• If you prefer not to appear in photos or videos, please let us know before your service.
  
  

Respect & Environment

• To maintain a relaxing atmosphere, please keep phones on silent.
• We reserve the right to refuse service to anyone behaving disrespectfully or inappropriately.